The Dynaforce Group
has been established for over 25 years and is the market leader for
wellness products and services in South East Asia. With distributorships
of exclusive brands such as TECHNOGYM, STARPOOL, PAVIGYM, REGUPOL &
HYDRO CARDIO in Malaysia, Singapore, Thailand and Indonesia, our market
expands from International 5 -Star Hotels, resorts, clubs, residences,
Medical to Corporate and Private clientele.
In view of our rapidly growing business, we have the following positions available.
In view of our rapidly growing business, we have the following positions available.
If you are a person that is dynamic and seeks new challenges, we invite you to join and grow with us.
(Jakarta)
Job Description:
Customer Contact:- Maintains contact with customer accounts and end-users through phone contact, email, fax and correspondence.
- Explains and administers company policies and procedures pertaining to customer service (e.g., warranty policy, parts credit, return policy, etc.)
- Communicates effectively with internal customers (within Customer Support and other departments) on the status of current field failures and assists in determining corrective action to ensure customer satisfaction.
Technical Support:
- Provides technical assistance to our Technicians using both oral and written communication modes.
- Use service documents and troubleshooting guides to diagnose unit issues to achieve successful resolution.
- Enters service request to dispatch a technician when needed to fix equipment.
- Demonstrates the ability to use and read schematics to be able to solve technical problems.
- Identifies repeat issues with unit and troubleshoots effectively or escalates to resolve.
- Assists customers with parts orders which include data-entry of customer numbers, part numbers, quantity, etc.
- Processes customer warranty or billable parts orders or returns.
- Any equivalent combination of education and experience that provides the applicant with the knowledge, skills, competence and abilities required to perform the job will be considered.
Job Requirement
- Min. D3 Graduated from Machine/ Electrical Engineering; Diploma or Degree in Technical, Mechanical or Electronic, or Equivalent Technical training preferred.
- Minimum 2 years' Customer Service phone experience.
- Technical hands on experience in actual repair of electro-mechanical equipment at customer locations preferred.
- Excellent verbal and written communication skills.
- Proficient in using Microsoft Office applications.
- Field equipment repair experience preferred.
Additional Skills Preferred:
- Detail-oriented with a strong ability to recognize parts and part numbers,
- Must participate as a team player.
- Ability to thrive in a fast-paced environment with a high volume of phone calls on a consistent basis.
- Other duties are required by position.
- Must be able to multitask.
- Able to work independently with minimal direct supervision.
- Respond to customers in a professional and courteous manner.
- Must be flexible and adapt quickly to change.
- Proven Problem Solving Skills.
Please indicate the below information in your resume:
- Current & Expected salary
- Reason(s) for leaving
- Availability to commence work
22-Mar-14
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